Technology Administrator

JobLocations-Postable Field Ponte Vedra Beach, Florida, United States
Requisition Post Information* : Posted Date 1 week ago(6/4/2021 4:02 PM)
Requisition ID
# of Openings
Requisition Post Information* : Posted Date
Information Technology
American Roll-On Roll-Off Carrier Group


Technology Administrator


IT Technology experts, we have an opening for you!


About ARC


ARC is part of the Wallenius Wilhelmsen group of companies and provides global logistics and shipping services to the U.S. Government. ARC and its affiliates own and manage the largest U.S. flag roll-on roll-off (Ro-Ro) fleet. This includes providing American-owned, managed, and crewed RoRo shipping and intermodal services committed to the requirements of the Department of Defense, other U.S. Government departments and agencies, and commercial customers.

Job Description

In this role you will:

  • Directly support end-users, their laptops, peripherals and software applications. 
  • Provide input to, and execute the technology strategy for a global organization.
  • Provide outstanding support to every inquiry and request.
  • Be a self-starter, able to prioritize tasks and work independently.

 Your experience and background include:

  • 3 or more years of experience in a desktop/helpdesk support role with demonstrated proficiency in troubleshooting, technical problem solving, and outstanding customer support.
  • Experience supporting Microsoft desktop operating systems and related software (e.g. Office365, Teams, etc.).
  • Experience in configuring PCs/laptops (including imaging of laptops, and migration of end-users onto new hardware).
  • Providing in-person, walk-up and remote support, with superb communication and customer service skills.
  • General configuration and troubleshooting (e.g. printers, VPN/networking, conference room A/V technology, application software, telephony/mobile devices).
  • Demonstrated ability to see issues from the customer’s perspective, assesses urgency of requests and respond accordingly.
  • Demonstrated proficiency with Active Directory, and commitment to information security.
  • Computer Science degree or like experience.


A plus if you have any of these:

  • Microsoft certifications.
  • Core networking device configuration and management (e.g. switches, firewalls)
  • Prior Cybersecurity experience and/or certifications.

Job Requirements

Your work style:

  • Superior customer service, there are no stupid questions from end users
  • Tireless troubleshooter
  • Lifelong learner; ahead of the curve on all things tech

Insiders Tip:  As a troubleshooter supporting end-users you possess the ability to speak “people” as well as “technology”.


ARC employee programs include a health coach, financial coach, free online courses, and discounts on higher education online courses through our Employee Assistance Program site.

Our Culture Compass (values) guides how we work together exhibiting Courage, Imagination, Trust, Candor and Speed. 


Our Leadership Expectations for all employees: Anticipate & Drive Change, Collaborate as One, Lead & Grow People, Lead & Grow Yourself



Company (Portal Searching) : About Us

At American Roll-On Roll-Off Carrier Group, Inc., our employees enjoy a comprehensive benefits package, including:

  • Medical,
  • Dental,
  • Vision,
  • Flexible spending accounts,
  • Life insurance,
  • 401(k) plan with company match,
  • Business casual dress environment
  • and more.
American Roll-On Roll-Off Carrier Group, Inc. is an Equal Opportunity Employer.
For more information about us, visit our website at



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