Small Business Relations Officer

In this critical management role, the Small Business Relations Officer will work closely with the ARC leadership team to manage ARC’s small business requirements under our all contract.  This includes maximizing small business utilization by ARC and working with senior leaders in our teaming partners to ensure we are executing all business requirements, including small business compliance in accordance with the Government’s Small Business Administration (SBA) and our teaming partners to maximize participation of small businesses in the networking with industry associations, SBA. and teaming partners to identify agents lacking proper certification and provide information and help to assist them in obtaining proper certification.    

The SBO Liaison will manage an internal staff and work with third party service providers to develop outreach programs through the web and other media to support the recruitment of small business agents.  

The SBR Officer  will monitor all small business requirements and be responsible for all small business reporting requirements to the government.  The SBR Officer needs to be forward looking to ensure that ARC meets all government contractual small business targets, while helping ARC address capacity issues in the marketplace.

The SBR Officer will be responsible for all government reviews and audits of small business compliance.  In this regard they will work closely with the partners’ operational counterparts to ensure they understand and execute on the small business plan and properly maintain all records and support.

This role will also collaborate to create a continuous improvement culture that drives behaviors of partners and their staff to deliver sustainable results in compliance, quality, cost, and delivery.

WHAT YOU'LL NEED

• Develop small business program design, including recruiting, tasking, organizing resources, and reporting, and manage the implementation of future initiatives.

• Create metrics, plans, and goals for the small business specialists to execute.
• Work with the PMO office support the nine-month transition process and phase-in process, with special focus on small business matters.
• Help organize resources and formulate strategies to promote events and workshops, as well as collaborate with Marketing to produce material on performance results and for future small business opportunities.
• Conduct regular oversight of work conducted by vendors, staff, and partners to ensure the accuracy of small business information and performance.
• Leads cross-organizational efforts to identify and resolve systemic issues related to small business compliance.
• Able to travel, as necessary.

EVEN BETTER IF YOU HAVE

• Define and implement standards/procedures to ensure optimal contractual service delivery.
• Experience driving philosophies, practices, procedures, and tools that increase an organization’s ability to deliver contractual services.
• Proven experience building strong working relationships with all stakeholders and understand their needs to adjust approach to deliver contractual services.

Critical Competence Requirements

• • Ability to work in a team environment.
  • Strong process skills.
  • Strong attention to detail.
  • Strong planning and task management skills.
  • Military experience (including experience in the moving process) and/or strong knowledge of the military moving process.
  • Experience with small business laws, regulations, and program.
  • Able to clearly communicate expectations to local employees and partner network.
  • Listens well, express ideas fluently and logically, is open to input.
  • Is persistently goal oriented.
  • Recognizes contributions of all staff, internal and throughout partner network.
  • Plan, monitor, and respectfully share feedback on performance network partners.
  • Streamlined processes across a network/enterprise.
  • Exercises sound independent judgement to achieve sound outcomes with appropriate outcomes.
  • Ability to work productively in a deadline driven environment.
  • Coach, counsel, and mentor personnel.
  • Manage compliance and corrective action with operational personnel and network partners.
  • Ability to impose policies & procedures while maintaining a psychologically safe and positive working environment.
  • Thinks through problems clearly and logically.
  • Confidence in escalating key points and issues.
  • High oral and written communication skills.
  • Must maintain a high degree of confidentiality.

Education/Qualifications:

• Bachelor’s or master’s degree in business administration, management studies, project management or in a related discipline or equivalent experience.
• 10+ International and/or Domestic Transportation or Logistics experience.
• 5+ years’ experience in household goods moving or administration, including experience with a Van Line, Agent, move manager or other related service provider in the moving industry.
• Experience with small business concepts, e.g., regulations and reporting.
• Former Military transportation and/or logistics experience.
• Prior DoD Military Household Goods and/or JPPSO management experience.
• Government contracting experience is a plus.
• Proven track record for consistently meeting or exceeding targets, goals, contractual commitments.
• Direct management experience, including a salaried workforce, in a military, moving, manufacturing, production, or distribution environment.
• Successfully managed and lead remote contributors.
• Demonstrated experience with performance metrics, administrative compliance, and process improvement techniques.

About ARC

ARC provides global logistics and shipping services to the U.S. Government. ARC and its affiliates own and manage the largest U.S. flag roll-on roll-off (Ro-Ro) fleet. This includes providing American-owned, managed, and crewed RoRo shipping and intermodal services committed to the requirements of the Department of Defense, other U.S. Government departments and agencies, and commercial customers.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION 

We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. We recognize that Diversity, Equity, and Inclusion is central to our business outcomes because it touches every part of our operations and strategy. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.